Cancellation Policy

Please review the policy for your scheduled service. We appreciate your understanding.

WALKS & DROP-INS

• 24+ hours notice: No charge

• Within 24 hours: 50% of visit fee charged

• Same-day & no-shows: Full visit fee charged

DAYCARE

• 24+ hours notice: No charge

• Within 24 hours: 50% of daycare fee charged

• No-shows: Full daycare fee charged

OVERNIGHT BOARDING

• 72+ hours notice: No charge

• 24 to 72 hours notice: 50% of total stay charged

• Within 24 hours & no-shows: Full stay charged

  Holiday stays require 7 days notice or are charged in full

  Early pickups do not receive a refund for unused days

PRIVATE TRAINING

• 48+ hours notice: No charge

• Within 48 hours: Session forfeited from package

• No-shows: Session forfeited. No makeup offered.

BOARD & TRAIN

• 7+ days notice: No charge

• 24 hours to 7 days: 50% of program fee charged

• Within 24 hours & no-shows: Full program fee charged

  Holiday stays require 7 days notice or are charged in full

  Early pickups do not receive a refund for unused days

For Package Holders
Canceling your package: If you need to cancel your entire package before all sessions are used, the remaining balance is forfeited. No refunds are issued.

Individual sessions within a package: The cancellation policy for your service type applies to each session. For example, if you have a training package and cancel a session within 48 hours, that session is forfeited per our training cancellation terms.

Package expiration: Packages do not expire, but unused sessions cannot be refunded or transferred.